Appendix H: Communication and Interpersonal Skills

(Modified from the NBME website)

Communication and Interpersonal Skills

Behavior List

Functions Sub-Functions
1. Fostering the Relationship
  • Expressed interest in the patient as a person
  • Treated the patient with respect
  • Listened and paid attention to the patient
2. Gathering Information
  • Encouraged the patient to tell his/her story
  • Explored the patient's reaction to the illness or problem
3. Providing Information
  • Provided information related to the working diagnosis
  • Provided information on next steps
4. Making Decisions: Basic
  • Elicited the patient's perspective on the diagnosis and next steps
  • Finalized plans for the next steps
5. Supporting Emotions: Basic
  • Facilitated the ¬†expression of an implied or stated emotion or something important to him/her